Personalisation brings many challenges but we’ve been around long enough to master the difficult ones. The most commonly requested customisation is for laser-engraved suitcase handles with your name along with a personalized luggage tag with your details. We also can print directly on luggage and will shortly be releasing our monogramming project which will allow customisation to Luggage Gloves and detailing directly on to any luggage you purchase from us.

There is no disruption to any online orders placed with us. The only time when there may be a challenge to our delivery promise is when something specialised has to be done or stocks have to be moved to alternative venues for machinery to complete the job. In the unlikely event this should occur, you will be notified by our team if delivery is likely to fall outside of our normal window period.

Most products offer personalisation free-of-charge whilst other ranges may have a small surcharge for labour and time to complete your details. Should there be any charge, the cost is carefully considered for market related values and difficulty to process.

In order to save processing time and cost, our offers are pre-built into our website or buying system. Should you have something individual or specific you desire and you have the time, you are welcome to contact us to discuss the opportunity and pricing. We have very exciting tools and want to use them for happy customers!

No. These customisations have no material impact on the performance of your goods – they are only aesthetic in nature. All your supplier warranties remain intact, supported completely by Luggage Warehouse.

Yes, of course! You are buying the product through an approved retailer and our customisations are personal and offered to our customers specifically for an enhanced travel and buying experience.

You are able to do so if we have not yet processed your unique customisations. Should the work already be completed, we may be able to partially refund you for your purchase or exchange. Where some products cannot be resold due to processing (a laser-engrave handle for example), we will deduct cost of these product parts at a fair price so that your initial purchase can return to a sellable condition. For more information please refer to our Ts and Cs here.

Our personalisation options rely completely on your inputs – some also have verification checks before being able to process. Should you make an error and the fault is permanent (engraving for example) then we can replace with spare parts but these may be charged at a fair price. There will be no charges for mistakes made by Luggage Warehouse.